Frequently Asked Questions
Ordering
How do I place an order?
Browse the products available in The Chefs Warehouse Swag Store, select the item, choose your size and color, confrim or change Logo, and add it to your cart. Review your order and proceed through checkout to submit your order.
Do I need an account to place an order?
Yes. You will need to create an account or sign in before completing your order. Your account allows you to view your orders and makes future ordering easier.
Can I order multiple sizes or colors of the same item?
Yes. Add the item to your cart, select the desired size and color, enter the quantity, and add it to your cart. Repeat as necessary for additional sizes or colors.
Can I order something that isn't shown in the store?
The company store contains the products currently approved for online ordering. If you need a different garment, color, size, decoration, or special item, please contact us using the information provided on the store.
Sizing & Products
How do I know what size to order?
Please review the size chart provided on the product page before ordering. Garment sizing can vary between brands and styles, so we recommend checking the measurements rather than relying solely on your usual size.
Are all products available in every size?
No. Available sizes vary by garment and manufacturer. Extended sizes may be available on certain products and may have an additional charge.
Can I exchange an item if I order the wrong size?
Because many items are custom decorated specifically for The Chefs Warehouse, decorated items may not be eligible for return or exchange. Please verify your size before placing your order. Contact us if you have questions before ordering.
Customization & Decoration
Logo Selection?
To change the desired logo on an item, on Product Page - click "Select Logo". From the list of available Brand logos, highleight and select design. Note: Logo color and placement will be appropriate for the garment style/color/size selected.
Can I upload my own artwork?
At this time, it is not possible to upload logos not already preloaded on the store. For custom orders, please contact ......
Payment
How do I pay for my order?
Payment is made by Credit Card during the checkout process.
Shipping & Pickup
Where will my order be shipped?
Orders will be shipped to the address selected during checkout, according to the shipping options available in the store.
Can I have my order shipped to my home?
If home delivery is enabled for the store, you can enter your shipping address during checkout. Some company stores may require orders to be shipped to a designated company location.
How long will my order take?
Production and shipping times vary depending on the product and current production schedule. Estimated timing will be provided where available. Custom-decorated products require additional production time.
Returns & Exchanges
Can I return or exchange my order?
Because products may be custom decorated specifically for your company, returns and exchanges may be limited. Please review the store's return policy before ordering.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible and provide your order number along with photos of the issue. We'll review the problem and work with you to resolve it.
What if I receive the wrong size?
If the wrong size was ordered, please contact us to determine whether an exchange is possible. Custom-decorated items may not be returnable.
Order Questions
Can I change or cancel my order after submitting it?
Please contact us as soon as possible if you need to make a change or cancellation. Once an order has entered production, changes or cancellations may no longer be possible.
How can I check the status of my order?
Sign in to your account to view your order information. You may also receive email notifications as your order progresses.
I didn't receive my order confirmation. What should I do?
First, check your spam or junk-mail folder. If you still cannot locate your confirmation, contact us with the name and email address used for your order.
Who do I contact if I have a question about my order?
Please contact Joe Collins at jpcollins63@gmail.com or 484-275-0574. Please include your order number whenever possible so we can assist you quickly.
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